Dear Esquire

I subscribe to Esquire magazine. Or at least I used to. Now I simply pay for a subscription that gets delivered to my former address. I've visited the mag's web site to fill out the online change of address form. Sounds simple enough but the fine folks at Esquire (or the computers working in their stead) can't seem to find me in their records. I think the problem is that I cannot remember the information on my address label exactly as it appears.

After enough failed attempts, I come to a screen with a form I can fill out "to send a message directly to our customer service team." Here goes:

I need to change my address but when I search here it says it can't find my subscription account.

Is it because I don't remember the four-digit code that comes after the zip code in my mailing address?

If you could make the search function work with partial information, it would be easier to work. I can usually remember my name and on a good day can even get the address right (current and former!) but if you're going to quiz me on the zip+4 code then I'm never going to get Esquire delivered to my new address.

Please help.

It promises a response in 48 hours.